Contact Us
This page explains how to contact the US Online Casinos editorial team at newbottomline.com, what we can realistically help with, and where to go instead when your question is about money sitting in a casino account. We are a research and comparison publisher — not a casino, not a regulator, and not a payments processor — so knowing which door to knock on usually saves days.
Write to our editorial team through the contact form on this site. Include the casino name, the date of the event, the state you were playing from, and a short summary. That is usually enough for us to point you somewhere useful or to correct something on our pages.
What the editorial team can help with
- Corrections. A bonus percentage, wagering multiple, minimum deposit or stated withdrawal window that no longer matches the operator's published terms. Tell us which page and we will re-check it against the source.
- Clarifications. If a section on wagering requirements, maximum bonus bets, bonus expiry dates or cashout caps reads ambiguously, say so. Confusing copy on a gambling site is a real problem, not a typo.
- Questions about our method. How we rank, why one operator sits above another, and what our editorial ratings do and do not measure.
- Commercial and partnership enquiries. Route these through the same form and mark them clearly.
- Responsible gambling signposting. We can explain how self-exclusion, deposit limits and loss limits generally work and point you to independent help. See our responsible gambling guidance for the detail.
What we cannot do for you
This matters more than the list above, because contacting us about the wrong thing costs you time.
- We cannot release, speed up, reverse or guarantee a withdrawal. No publisher can.
- We cannot access, reopen, close or verify your casino account, and we never ask for passwords, card numbers or full Social Security numbers. Do not send them.
- We cannot overturn a voided bonus, a confiscated balance or a terms breach ruling.
- We cannot apply a promotional offer to your account or extend an expired one.
- We cannot give legal, tax or financial advice about gambling winnings.
Where to take a withdrawal or payout dispute
Complaints have an order of operations, and skipping a step usually gets the complaint bounced back.
- Contact the operator's own support first and get a ticket or case reference in writing. Live chat transcripts are worth saving as files, not screenshots of screenshots.
- Escalate internally. Most casinos have a formal complaints procedure with a defined response window published in their terms. Ask for it by name.
- Take it to the regulator that licenses the operator for your state. In the US, online casino gaming is regulated state by state — the state gaming control board or division of gaming enforcement in a regulated state handles player complaints against its licensees. Which body that is depends entirely on where you are.
- If the site is not licensed in your state, your recourse is much weaker. Offshore operators that accept US customers are not the same thing as operators authorized to serve them, and no state agency supervises the former on your behalf.
- For problem gambling, don't wait on a complaints process. The National Council on Problem Gambling operates a confidential 24/7 helpline at 1-800-GAMBLER.
Tell us about the outcome either way. Patterns in reader reports — repeated verification stalls, moving goalposts on source-of-funds checks, payouts that miss the advertised window — feed directly into how we describe an operator.
Information to include so we can actually respond
| If you're writing about | Include |
|---|---|
| A page correction | Page title or URL, the sentence in question, and the operator term you believe is current |
| A bonus term | Operator name, offer as advertised to you, deposit amount, wagering multiple quoted, date seen |
| A withdrawal delay | Operator, method used, amount requested, date requested, verification documents already submitted |
| Availability in your state | Your state and the operator you're checking — availability changes and we verify rather than assume |
| Partnership or media | Company, the pages concerned, and the nature of the request |
How we're funded, and why that shapes what you can ask us
US Online Casinos earns commission when readers open accounts through some links on this site. That funding model is why an independence question is a fair thing to send us. Commission does not buy ranking position, does not change an editorial rating, and does not remove a drawback from a review. Our ratings are our own judgment from published terms and operator materials — they are not customer-review scores, and they are not the product of us depositing or playing.
Our rankings come from reviewing licensing and state availability, the full bonus terms rather than the headline number, published payment and withdrawal information, game range and provider lineup, and the clarity of the complaints and responsible gambling tooling. Where an operator publishes a payout speed, we report it as advertised, never as a measured result.
Reader questions about the ranked operators
The most common contact we get is some version of "what's the catch on this offer?" Here is how we would answer for three of the sites at the top of our list. The figures are the operators' own advertised terms as researched on Sep 19, 2026, and terms change — verify on the operator's page before depositing.
Raging Bull — 410% up to $10,000 + 50 free spins
It sits first on our list because the headline package is unusually large and the site is straightforward to understand for someone new to real money online casinos: a deposit-matched percentage, a stated ceiling, and a spins component attached. Most reader mail about it concerns the match rate rather than the ceiling, which is the right instinct — the $10,000 figure is a maximum, not an expectation, and you would need a very large deposit to approach it. The limitation to weigh: a match this size normally carries heavy wagering requirements and per-spin maximum bet caps, and breaching a max bet rule is one of the most common reasons a bonus balance is voided. Read the playthrough multiple and the bet cap before you claim.
Magician Bet — 101% no wagering
This one earns its place for the opposite reason. A no-wagering offer means the bonus funds are not locked behind a playthrough multiple, which removes the single biggest source of withdrawal frustration we hear about. For anyone who has had a bonus expire mid-playthrough, that trade is worth more than a bigger headline number. The limitation: 101% is modest next to the 400%-plus matches elsewhere on this page, and no-wagering offers commonly attach other restrictions instead — maximum winnings caps, shorter expiry or narrower game eligibility. Check which lever the operator has pulled.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Included because the spins are tied to a named title rather than left vague, which makes the offer easier to evaluate: you can look up that game's RTP and volatility before deciding whether 50 spins on it is worth anything to you. The drawback is the same specificity — spins locked to one slot are useless if you dislike that slot, and title-restricted free spins often carry their own separate winnings cap on top of the main bonus terms.
The rest of the list at a glance
| Operator | Advertised welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.0 |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.8 |
Two things to note from that table. Offers quoted in SC are sweepstakes-style currency rather than dollars, and cannot be treated as a cash match. Offers quoted in BTC involve crypto funding, which changes how deposits, payout timing and value are handled entirely. The Amazon Jackpots reward requires a $20 purchase — it is a paid bundle, not a giveaway.
Money questions we get asked before signup
Costs and payment mechanics drive most contact, so briefly: taking part costs whatever you deposit, and a minimum deposit applies at every real money site — often around $10 to $25, sometimes higher for a match bonus to trigger. US casino deposits commonly run on debit cards, some credit cards (many issuers decline gambling transactions), ACH bank transfer, online banking, prepaid cards and, at some sites, crypto. PayPal is available at some state-regulated operators and not at others; verify it on the cashier page rather than assuming. Payouts typically return via ACH, bank transfer, e-wallet, check by courier or crypto, each with its own minimum withdrawal amount, daily or monthly withdrawal limits and processing window. Deposits are usually instant; withdrawals are not, because identity verification, and sometimes source-of-funds checks, sit in front of the first payout. Fees vary by method — check whether the operator or the processor charges them.
What's on offer beyond the welcome bonus
If you're contacting us to ask what these sites actually contain: slots make up most of the catalog, including progressive jackpot games; table games cover blackjack, roulette and baccarat in multiple rule variants; live dealer rooms stream real tables with human croupiers and have their own limits and hours; and video poker and specialty games fill out the rest. Mobile play is generally browser-based, with native casino apps at some operators. Several of these brands run adjacent products too — BetUS is a sportsbook as much as a casino, and card and sweepstakes-style sites such as Card Crush, Zumba Cards and Amazon Jackpots operate on a different model from cash-deposit casinos, with coin or sweeps currencies in place of direct dollar stakes. The terms on those are not interchangeable with cash casino terms, so read them separately.
Legal standing and who may contact us about playing
You must be 21 or over to use the operators we cover, and in some states the age threshold and the legality of online casino gaming differ from online sports betting. Regulated online casino play in the US is authorized state by state; there is no single federal licence that makes a casino legal nationwide. A site accepting your signup is not proof it is authorized to serve your state. Before depositing, check your state's gaming regulator for the operator's status, and check whether you must be physically located in the state while playing — geolocation checks are standard at licensed sites. Our terms and conditions set out how this site's content may be used, and our about page explains who publishes it. Note that our coverage of non-GamStop casinos concerns the UK market and its self-exclusion scheme, not US regulation.
Response expectations
We read everything that comes in. We cannot promise a reply to every message, and we prioritize factual corrections and safety-related contact. If your message concerns money held by an operator, send it to the operator and the relevant state regulator first — that route has enforcement power and we do not. Then tell us what happened, so the next reader comparing the same site knows what you found.